I love the architecture of the redesigned mall but the facilities for visitors are lacking. I spent over $150USD at the mall and then went to use the public toilets only to be told they only accept cash. Really an unacceptable barrier in 2023! At least let people purchase some sort of token or pass from merchants to use the toilets.

Crowded, very crowded many tourist (mostly Asian) purchasing luxury items. Most of the brands carried in the store are high end luxury brands with high prices. BEWARE of fake sales and %discounts. I was shocked to find that the sale prices 20%-60% off sale items did not apply to non EU tourists. Sadly we had shopped and purchased some items before we became aware of this rip off of non eu tourists, once we found out we left the store. SO if you are from any country outside the European Union you cannot get the posted sale price, you would pay full price even if it was marked as a % off. The clerk said this would end after the holiday season (when all the tourist go home). Also, keep in mind the "tax refund" is not the full amount that you pay in tax. The vat tax is about 20% and you get about 12% back. You must jump though many hoops to get it back. First, you need to "claim" the tax refund and get the form from the store. Second, you must take the items you purchased and the form to the customs officer in the airport to get validated (remember you must have the items with tags out at the airport), and show the form, AND the items with the sales tags attached (if you packed the items in the luggage you do not get the form validated) and after all this, Third, you must mail the form back to the store, if the store does not receive it NO REFUND. By the way many items do not qualify for the tax refund, brands such as Rolex and LV and others.

This place is a mess. I got to the line 2 hours ago and my paperwork finally being done. At two of the 30-ish stores, I purchased less than €175 worth items. So I had to combine those purchases to get the refund here. Little did I know it would take 2 hours! It’s not worth my precious time.. only the listed brands alow this combination of receipts for refund. There should be sign that shows how long the wait is from which point of line so that people who doesn’t want to wait don’t waste the time nor hold up the line. Better system please! efficiency please!! Loved the employees (3 Chinese women) working here though.