Confirming receipt is a common email best practice. In customer service, a confirmation of receipt is a quick note that acknowledges your team received the email and y… See more

Sending follow-up notes to customers who’ve gone silent shows them that you care about them and appreciate their business. However, it can be tough to provide thi… See more

The first email you send your new customers to onboard them sets the tone for their entire relationship with you and your company. According to Forbes, 83 percent of … See more

If your company offers a subscription-based service, renewals are an important factor in your revenue stream. You’ll need to periodically remind your customers of their renewal de… See more

Customers won’t always be in the honeymoon phase. Eventually, some are bound to complain about a facet of your product or service. Instead of letting that get you do… See more