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Change a printer’s status from “offline” to “online”
Your printer might appear offline if it can't communicate with your PC. Here are some things to try to get your printer back online.- 1Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info.
- 2Verify that your printer is not in Use Printer Offline mode. Select Start Windows logo Start button > Settings Gear-shaped Settings icon > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.
- 3If these steps don't put your printer back online, then read Troubleshooting offline printer problems.
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