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29 winning customer service phrases and 12 to avoid - Zendesk
- 18. “While we’re unable to do that, here’s what we can do.”
- Sometimes, the customer may want a specific resolution after you exhausted all avenues to make it happen. When the answer is no, this phrase enables you to offe…
- 19. “Here’s one way we can resolve this issue.” See more
Incorporating positive, professional words for customer service into your daily interactions can set an upbeat tone for your team, even when handling customer complaints. These magic words for customer service can help you start each call on the right foot. See more
A frustrated customer is often easy to read. Their inflection—even through messaging channels—can suggest they’re unhappy. Some … See more
After greeting the customer, it’s time to practice your active listening and other customer service skills. Here are a few of the best customer … See more
You’ve handled the interaction splendidly and you’re ready to wrap up the call. Here are a few perfect phrases for customer service reps to use at the end of the conversation. See more
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