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- Different kinds of callers are12:
- The hard of hearing: Callers who face difficulty in hearing and may need repetition or clarification.
- The passive-aggressive: Callers who are hard to understand and deal with, and may express their dissatisfaction indirectly or sarcastically.
- The jokesters: Callers who are friendly and humorous, and may lighten up the mood of the conversation.
- The ones who need a chill pill: Callers who are angry, rude, or impatient, and may vent their frustration on the agent.
- The ones who jabber: Callers who are talkative and may go off-topic or share personal stories.
- The straightforward ones: Callers who are clear and concise, and may only need the essential information or service.
- The nice guys: Callers who are polite and respectful, and may appreciate the agent's help or give positive feedback.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.A. Based on Behavior
- 1. The hard of hearing Callers who face difficulty in hearing come under this category. ...
- 2. The passive-aggressive Passive-aggressive callers are hard to understand and harder to deal with. ...
www.callcenterhosting.com/blog/types-customers-…7 types of call centre customers we’ve all had to deal with!
- 1. The hard of hearing I love these customers. ...
cxcentral.com.au/types-of-call-centre-customers/ - People also ask
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