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- Effective customer journey mapping techniques include12:
- Set clear goals before creating the map.
- Understand your customers and their needs.
- Create a different map for each type of buyer.
- Collaborate with stakeholders.
- Track every step (including the ones in between).
- Measure the outcome.
- Make it cyclical.
- Create a living document.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.8 effective customer journey mapping best practices
- 1. Set clear goals Before taking any action, define what you hope to achieve from your customer journey map. ...
- 2. Understand your customers ...
www.hotjar.com/customer-journey-map/best-practi…An 8-step process for effective customer journey mapping
- 1. Define your purpose The first step to creating a successful customer journey map is to define your product's vision or purpose. ...
www.hotjar.com/customer-journey-map/stages/ - People also ask
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