Understanding the impact the maintenance will have on end users is critical to a successful maintenance announcement. Before anything else, you should be able to clearly ans… See more

Larger impacts call for longer lead time and more frequent updates before the maintenance. For small updates with no expected impact on users, one announce… See more

It’s easy to drown your readers in minutiae with a maintenance update. Consider what details they’ll need to know and the most common sense way to explain them. You don’t want t… See more

Many maintenance announcements are written in a robotic, bland tone, perhaps with the thinking that it makes the message sound more important or official. More likely it leads to t… See more

Follow the Golden Rule when it comes to maintenance announcements. Treat your users the way you’d like to be treated. Before making things too complicated, be sure you’re … See more