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How to Map Out the Customer Journey: 8 Stages for …
WebJun 11, 2022 · This article walks you through the eight key stages of great customer journey mapping, and shows you how to adapt each to your unique business and product to optimize the customer experience from …
What is a Customer Journey Map? Tips & Examples
WebA customer journey map (or CJM) is a visual representation of the process your customers go through when interacting with your company. This diagram takes you through the exact steps that lead to a …
WebAug 1, 2023 · Customer journey mapping is the process of planning out people's awareness of and relationship to your brand, starting with their very first impression—even if, as in my case, that impression is made a full …
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